According to him, the days of getting away with sub-standard goods are gone as today’s discerning consumers insist on buying products of good standards. He added that every initiative of the Central Government is focused on keeping the consumer at the center. The Hon’ble Union Minister while addressing the occasion emphasized that if we all work with integrity we can make a safe environment for the consumers. Consumers can also scan the QR code on NCH (National Consumer Helpline) website to enter the WhatsApp chat. By sending a message to 8800001915, consumers can quickly and easily register complaints, check complaint status and read FAQs, all within WhatsApp. The chatbot was launched to demonstrate the government’s commitment to safeguarding consumer rights, and needs. Ashwani Kumar Choubey ji, Hon’ble MoS, Ministry of Consumer Affairs. The occasion was graced by the presence of Hon’ble Union Minister Shri Piyush Goyal Ji, and Sh. The Department of Consumer Affairs organised the celebrations on World Consumer Day i.e. Ministry of Consumer Affairs, India’s government office that deals with consumer issues together with Gupshup, the leading conversational engagement platform, and WhatsApp announced the launch of a chatbot for filing consumer complaints.
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